Frequently Asked Fuel Oil Questions
Your Fuel Oil Questions answered by Patriot Discount Oil.
Below you will find a list of Heating Oil Questions that are frequently asked regarding fuel oil delivery, payment, fuel burners, fuel tanks and same day delivery. We understand this is not a comprehensive document of fuel oil questions and you may not find an answer here. If this is the case you can Contact Us Here.
Q: What is your minimum delivery for heating oil?
A: Our minimum delivery is 150 gallons of fuel oil.
Q: How can I pay for my heating oil delivery? What type of payment do you accept?
A: We accept Visa, Mastercard, Discover Card, and debit cards.
Q: If I pay with credit card, how will I be charged?
A: After you place your order, you will receive an immediate email receipt for the credit card charge to your account, and can expect a heating oil delivery to be made within 3 business days. If you do not receive the email confirmation, don’t assume that the delivery is coming, as there may be a problem with your order. Please contact the office at 908-534-0100.
Q: When will I receive my fuel oil delivery?
A: Once we receive your heating oil order, you will receive a delivery within 3 business days (holiday and weekends excluded).
Q: What if I run out of heating oil and need my oil burner started?
A: Our drivers can restart the oil burner if you run out of fuel. You will need to specify that you need the oil burner started at the time you place your order. Our driver will also need access to the unit at the time of delivery. The charge for an oil burner startup is $60. (One of our more common fuel oil questions asked)
Q: What if my tank cannot accommodate the 150 gallon minimum delivery?
A: Any delivery that falls under the minimum 150 gallon requirement will include a surcharge up to $40.
Q: What if the price of oil changes before I receive my oil delivery?
A: You will receive the same price that we quoted when you placed your order, even if heating oil prices have moved up or down by the time of delivery.
Q: My tank is located outside, do I have to worry about my fuel gelling in cold weather?
A: For customers with outside tanks, we offer an additive with anti-gelling and water disbursement properties that can help prevent this from happening. If you would like us to add this additive to your fuel, please tell us when you place your order. The rate for the additive is $15. Please keep in mind that the possibility of gelling increases with severe cold weather, and this is never a 100% guarantee.
Q: Do you provide emergency same-day oil deliveries?
A: There may be days that Patriot Discount Oil can accommodate this request, but it will be at the discretion of our office. A special trip charge of $75 will apply. Please contact our office at 908-534-0100. For a heating oil emergency, our sister company Van Doren Oil offers 24 hours a day, 7 days a week, 365 days a year service.
Q: Do you provide oil burner service?
A: Patriot Discount Oil does not have a service department, however, you can contact our parent company, Van Doren Oil Company, at 908-534-2125 to inquire about rates and availability.
Q: Do you perform oil tank readings for house closings?
A: Yes. The rate for a tank reading is $39, and this is performed by a representative from our parent company, Van Doren Oil Company. Please call or email us with this request.
Q: What if my driveway has snow or ice on it at the time of delivery?
A: Driveways need to be clear of ice and snow to allow our delivery trucks to maneuver safely on your property. Please keep in mind that oil trucks are larger than cars, vans, SUV’s, etc, and require a plowed driveway of at least 9 feet in width.
Q: What if there is a leak to my tank or its associated piping?
A: Patriot Discount Oil is not responsible for any leaks from the oil tank, fittings, or associated piping. If you find you have an issue with your tank system, please contact your oil heat mechanic.
Q: What if there is a spill emergency that requires immediate attention after I receive an oil delivery? Who do I contact?
A. Although Patriot Discount Oil does not have a service department, if there is a spill emergency that requires immediate attention after an oil delivery is made, please contact our parent company, Van Doren Oil Company, at 908-534-2125.